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    Safeguarding policy

    Last updated: February 17, 2026

    Important notice

    Mental Health Matrix is not an emergency service. We provide educational tools and structured support. If you or someone else is at immediate risk of harm, please call 999 or go to your nearest A&E immediately.

    1. Our commitment

    The Brain Gym & Research Ltd is committed to safeguarding and promoting the welfare of all users of our platform. We recognize that while we provide digital tools and support structures, we have a responsibility to operate with a clear understanding of risk, safety, and ethical boundaries.

    2. Scope of our service

    It is vital to understand what Mental Health Matrix is and what it is not:

    • We ARE: A provider of structured, therapist-led educational content, self-help tools, and support frameworks.
    • We ARE NOT: A crisis intervention service, a replacement for medical or psychiatric care, or a 24/7 monitoring service.

    3. Risk management

    Although we are not a clinical service, we take risk seriously. Our platform includes:

    • Signposting: Clear direction to appropriate emergency services and support helplines throughout the platform.
    • Content warnings: Appropriate labelling of content that may be sensitive or triggering.
    • User guidance: Clear instructions on how to use our tools safely and when to stop.

    4. Reporting concerns

    If you have a safeguarding concern about the content on our platform or the conduct of any individual associated with Mental Health Matrix, please contact our Safeguarding Lead immediately.

    Safeguarding leadership

    Designated Safeguarding Lead (DSL)

    Name: Gareth Strangemore-Jones

    Role: Founder, CEO and Clinical Lead, The Brain Gym & Research Ltd

    Qualifications: MHFA, DCST, PDPCP, HPD, DSFH, DMH, AHD, NCTJ, MSC-CPA, PGCE (FE) I & II

    Registrations: MNCPS (Reg.), MNCH (Reg.), MAfSFH (Assoc.), MCNHC (Reg.)

    Deputy Designated Safeguarding Lead (Deputy DSL)

    Name: Enfys Jones

    Role: Therapy and Training Lead, The Brain Gym & Research Ltd

    Qualifications: DCST, PDPCP, MHFA, HPD, DSFH, DMH, AHD, BA (Hons), PGCE

    Registrations: MNCPS (Acc.), MAfSFH (Reg.), MCNHC (Reg.), MNCH (Reg.)

    Email: safeguarding@thebraingym.org (monitored every working day)

    Form: Via our contact page

    For urgent out-of-hours concerns please contact emergency services (999 in the UK) or one of the helplines listed below.

    5. Emergency contacts

    If you need immediate help, please use the following national services:

    Emergency Services
    Call 999 (UK)
    NHS 111
    Call 111 for non-emergency medical help
    Samaritans
    Call 116 123 (Free, 24/7)
    Shout Crisis Text Line
    Text SHOUT to 85258

    Crisis support page

    For a complete list of UK helplines, a personal safety plan builder you can print, and quick grounding techniques you can use right now.

    Visit crisis support →

    Neurodiversity considerations

    1. [N1]Reduced motion support:All animations, transitions and scroll behaviour respect the prefers-reduced-motion system setting. Users who have enabled reduced motion in their operating system will see static content instead of animated elements.
    2. [N2]Smooth scrolling override:Smooth scrolling is automatically disabled for users who prefer reduced motion, preventing disorientation and dizziness for those with vestibular sensitivities.
    View our neurodiversity policy →

    #MentalHealth #TheBrainGym #TrainYourBrain #Safeguarding #ClinicalGovernance #PatientSafety

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